LVLUPNCOMING: Engage, Mentor, and Level Up
A platform connecting sports enthusiasts with mentors and interactive experiences.
COMPANY
Sportsexcitement LLC
ROLE
UX Researcher/Designer
EXPERTISE
UX/UI Design
YEAR
2025
SportsExcitement connects users to mentors, events, and interactive sports experiences. The LVLUPNCOMING mentor board guides users toward verified mentors. My UX research identified key usability gaps and informed product decisions before prototyping.
Timeline
4 Months: Discovery → Research → UX Flows → Wireframes → High-Fidelity Prototype → Testing.
Focus: increase mentor engagement and streamline platform navigation.
Challenge
Users struggled to find and engage with mentors efficiently.
Mentor boards were confusing and lacked actionable guidance.
Goal: improve discoverability, usability, and trust in mentor connections.
Process
Conducted qualitative research with mentors and users.
Synthesized findings into actionable recommendations.
Presented insights to product and design teams to inform prioritization.
Conducted user interviews and surveys with athletes and mentors.
Observed how users navigated mentor boards and events in real contexts.
Synthesized findings into key insights and actionable recommendations for the team.
Mapped pain points and opportunities to guide future UX improvements.
Presented results to stakeholders to inform prioritization and decision-making.
Solution
Recommendations included clear mentor profiles, discoverable events, and progress tracking.
Guided design decisions for the LVLUPNCOMING mentor board and platform interactions.
Users could engage with mentors more confidently and efficiently after changes.
Clear mentor profiles with verified experience and qualifications.
Improved discoverability of events and mentor board content.
Progress tracking tools for users to set and monitor goals.
Filters and search recommendations to streamline connections.
Actionable insights guided platform updates and prioritization.
Results
Research highlighted key usability gaps and opportunities.
Stakeholders used insights to prioritize platform improvements.
Users reported clearer navigation and better confidence in mentor selection.
100% of participants identified mentors efficiently in testing scenarios
Event and board navigation became more intuitive based on findings
Feedback: “I finally know how to connect and track my progress”